In four-star hotel operations, linen configuration is crucial for both customer experience and cost management. Proper linen balance enhances guest satisfaction while controlling waste and laundry expenses.
Key Points:
Scientific Proportioning:
Provide each guest with 2 bath towels, 2 face towels, 1 floor towel, and 1 square towel. Use towels over 600g for quality and absorption.
Maintain 50% extra linen inventory for emergencies. For 100
rooms, stock an additional 150 sets of towels.
Material Selection:
Use high-quality long-staple cotton (yarn count 40-60) for comfort and durability, blending 10-15% polyester for longer lifespan.
Color Management:
Differentiate towel types with color or pattern (e.g., dark-colored floor towels). This enhances aesthetic appeal and brand identity.
Life Cycle Management:
Replace linens after 150-180 washes. Implement a tracking
system for linen usage and timely replacement.
Sustainability:
Prioritize environmentally certified suppliers and consider organic or recycled materials. Encourage linen reuse programs to reduce costs and enhance the hotel's eco-image.
This approach balances guest satisfaction, operational efficiency, and sustainability, giving hotels a competitive edge.